Collapse this imageExpand this image If you are prompted for an administrator password XXXXX for confirmation, type the password, or provide confirmation. Click Turn Windows Firewall on or off in the navigation pane on the left.To open Windows Firewall, click StartCollapse this imageExpand this image, click Control Panel, click System and Security, and then click Window Firewall.Step 1: Make sure that Windows Firewall is turned onTo do this in Windows 7 and in Windows Server 2008 R2, follow these steps: To complete this method, follow these steps. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Method B: Make sure that Windows Firewall is turned on, and temporarily disable third-party firewalls Click here to view or hide detailed information Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. If you can successfully access other Web sites, continue with Method B.

If you cannot successfully access other Web sites, your Internet connection may not be working correctly, and you might want to contact your Internet service provider for help. Method A: Verify Internet connectivity Make sure that you can successfully access other Web sites.

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